Terms of service
Last Updated: [10/01/2025]
Welcome to Top Shelf Locks & Security. By accessing or using our website and services, you agree to the following Terms of Service and Return Policy. Please read them carefully before making a purchase or booking a service.
⸻
1. Services Provided
Top Shelf Locks & Security offers professional locksmith and security services including, but not limited to:
• Rekeying and lock changes
• Emergency lockouts
• Key duplication and programming
• Security camera installation
• Door reinforcement and hardware upgrades
All services are performed by trained technicians with attention to safety and quality.
⸻
2. Payment Terms
Payment is due at the time of service unless otherwise agreed in writing.
Accepted payment methods include cash, credit/debit cards, and approved digital payment systems.
Unpaid balances may result in suspension of future services until the account is settled.
⸻
3. Service Call Fees
A standard service call fee applies to all on-site visits.
If a technician arrives and cannot complete the job due to customer unavailability, incorrect address, or lack of access, the service call fee remains non-refundable.
⸻
4. Cancellations & Rescheduling
Appointments canceled or rescheduled within 24 hours of the scheduled time may be subject to a rescheduling or cancellation fee.
To cancel or change your appointment, please contact us directly as soon as possible.
⸻
5. Return & Refund Policy
All locksmith and security services are non-refundable once rendered.
If there is an issue with a completed service, please contact us within 7 days of completion so we can assess and, if necessary, correct the problem at no additional charge.
Defective or Damaged Products
If you receive a defective or damaged product, notify us within 7 days of receipt with supporting photos or videos. We’ll arrange a replacement or repair at no charge.
Non-Defective Returns
Non-defective items may be returned within 14 days of delivery only if unused and in original packaging.
A 15% restocking fee may apply, and the customer is responsible for return shipping.
⸻
6. Warranty
Top Shelf Locks & Security provides a 30-day workmanship warranty on labor and installation.
Manufacturer warranties apply to all eligible products. Damage caused by misuse, tampering, weather, or third-party interference is not covered.
⸻
7. Limitation of Liability
Top Shelf Locks & Security shall not be held liable for:
• Losses resulting from customer negligence or failure to maintain installed products
• Damages caused by break-ins or forced entry after service completion
• Any indirect, incidental, or consequential damages arising from the use of our products or services
⸻
8. Customer Responsibilities
Customers must:
• Provide accurate information when scheduling service
• Ensure safe and clear access to the property
• Verify service details before completion
Failure to meet these obligations may result in additional charges.
⸻
9. Governing Law
These terms are governed by the laws of the State of Tennessee, without regard to its conflict of law principles.
⸻
10. Contact Information
For questions or concerns about these Terms or our Return Policy, contact us at:
Top Shelf Locks & Security
📍 Memphis, TN
📞 [901-503-7037]
📧 [usatsls@gmail.com]
🌐 [www.topshelflocksandsecurity.com]